Refund Policy

At Esenciia, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure that customers can make informed purchasing decisions while feeling secure in their transactions.

Customers are entitled to request a refund for products purchased from Esenciia within 30 days of receiving their order. This timeframe allows customers to evaluate the product and determine if it meets their expectations. To initiate a refund, customers must contact our customer service team, providing their order number and a brief explanation of the reason for the return.

Products eligible for a refund must be in their original condition, unused, and in the original packaging. This requirement ensures that the items can be resold and maintains the integrity of our product offerings. If the product has been used or is not in its original condition, the refund request may be denied.

Once a refund request is approved, customers will receive a confirmation email detailing the next steps. Refunds will be processed using the original payment method. It is important to note that processing times may vary depending on the payment provider, and customers should allow up to 14 business days for the refund to reflect in their account.

In the event that a product is defective or damaged upon arrival, customers should report the issue within 7 days of receipt. Esenciia will cover the return shipping costs for defective items and will provide a replacement or full refund, depending on the customer's preference.

Esenciia reserves the right to modify this refund policy at any time. Any changes will be communicated to customers through our website. It is advisable for customers to review the policy periodically to stay informed about any updates.

By purchasing from Esenciia, customers acknowledge and agree to the terms outlined in this refund policy. Our commitment to quality and customer satisfaction remains our top priority, and we strive to address any concerns promptly and professionally.